Code Supply Co.

Customer Support Service

Please update your theme to the latest available version, if you experience a blank Customiser screen after updating WordPress to version 4.9. The latest version of Authentic is 4.0.3. The latest version of The Affair is 2.0.6. Please refer to this FAQ on how to update your theme.
We’ve recently been experiencing larger than normal inquiries. Our response can take up to 48 hours. Thank you for your understanding.

We’re very sorry, you’ve reached this page and will do our best to solve your issue as soon as possible.

There’re many general issues mainly caused by two reasons: documentation has not been followed carefully or there’re third party plugins that conflict with our theme.

Providing your wp-admin credentials and your website URL can help us solve your issue sooner.

Before submitting a ticket, please make sure you’ve done the following:

1. Check Theme Documentation

Please make sure, you’ve checked Theme Documentation before submitting a new ticket.

Documentation can be found either in the archive, downloaded from Themeforest, or online: The AffairAuthentic.

2. Check FAQ

Please check our FAQ. You may find your answer there.

3. Disable Third Party Plugins

We do not provide support for third party plugins. Please disable any plugins that are not required or recommended by our themes.