Code Supply Co.

Customer Support Service

General

Facebook Counts not Working: Page Public Content Access Error

Starting from May 1, 2018 users must submit their apps for review to Facebook. Otherwise, it’s not possible to grab your Fanpage followers counts.

This is due to the recent data leak from Facebook and there isn’t anything we can do about it.

Please navigate to https://developers.facebook.com/apps/ and start a Review Process:

https://drop.codesupply.co/20180611100729snulk.png

Make sure you enable this checkbox during the review submittal process:

https://drop.codesupply.co/20180612214231zbwvr.png

In order to temporarily remove the error from your website, you may disable the Facebook link or the counter feature.

How to Change Text Strings

In order to change a text string, for example “View Post” to “Read More” you may use the Loco Translate plugin.

Install and activate the plugin, then create a new theme translation from English into English. Find your string in the left column and type in the new text in the right one, then save your translation.

 

Blank Customizer Screen

There may be several reasons for the blank Customizer screen.

  1. Plugin conflict. Please try deactivating all plugins in Plugins > Installed Plugins and then activate only those recommended by the theme in Appearance > Install Plugins.
  2. Outdated Advanced Custom Fields (Pro) plugin. Please uninstall ACF or ACF Pro from Plugins > Install Plugins and re-install it from Appearance > Install Plugins.
  3. Outdated PHP and Curl. Please ask your hosting provider to update PHP and Curl libraries to their latest stable versions.
  4. Outdated theme and WordPress core. Please update your WordPress core to the latest version and make sure you’re using the latest theme version. Check out the FAQ here: http://support.codesupply.co/question/how-to-update-your-theme/.

 

Instagram Feed not Updating

The Instagram results are being cached in order to avoid exceeding the API limits.

Please try viewing your website in a couple of hours.

If the Instagram feed still doesn’t refresh, please install the plugin and clear all transients (cached results). Don’t worry, it’s safe, but backing up your website is always a good idea.

Facebook / Twitter not Pulling the Correct Image

Facebook and other social networks pull the so called OpenGraph meta. These are special tags inside your website’s code. However WordPress themes do not include these codes, as it’s a plugin’s territory.

One of the best plugins that adds such OpenGraph meta tags is SEO by Yoast:

https://wordpress.org/plugins/wordpress-seo/

Please see their documentation for OpenGraph meta:

https://yoast.com/social-media-optimization-with-yoast-seo/

https://kb.yoast.com/kb/getting-open-graph-for-your-articles/

https://kb.yoast.com/kb/custom-open-graph-tags/

Don’t forget to check your page with the Facebook Linter Tool:

https://developers.facebook.com/tools/lint/

It should reset the OpenGraph cache your images should be pulled by Facebook.

How to Update Your Theme

Install it as a new theme

To download the latest version of the theme, go to your ThemeForest account → Downloads section, locate the theme, click on Download button and select the “Installable WordPress file only” option.

Now from your WordPress Dashboard, navigate to Themes and activate a default WordPress theme, like TwentySixteen or similar.

Delete the current version of the theme that you want to update.

Upload and Activate the newest version.

Note: It seems scary, but you really won’t lose any of your data. The only exception is if you have made edits to theme files like header.php, footer.php etc. These changes will need to be applied again to the new files. All of your content and theme settings are preserved.

Plugin: As an alternative, you may want to use a plugin to automate backing up your current theme and uploading the new version: Easy Theme and Plugin Upgrades.

Automatically via Envato Market Plugin

Install the Envato Market Plugin from Appearance → Install Plugins.

Navigate to the Envato Market menu, follow the instructions to generate a Global OAuth Personal Token, and enter the Token in your WordPress Dashboard. Your themes can now be updated automatically.

Using a FTP software

To download the latest version of the theme, go to your ThemeForest account → Downloads section, locate the theme, click on Download button and select the “Installable WordPress file only” option.

Login to your server through FTP and navigate to wp-content/themes/ folder of your WordPress installation.

Back up your existing theme by downloading its folder to a safe location on your local hard drive.

Then extract the contents of the archive, you downloaded from ThemeForest, and upload the theme folder to wp-content/themes/.

How to change the number of posts per page

In order to increase the number of posts per page, please navigate to Settings > Reading and change the number of “Blog pages show at most” setting.

 

How to translate your theme

In order to translate a theme into your language, please use either POEdit or Loco Translate.

After you’ve done the translation, place two files (MO and PO) into the /lang/ folder of the theme.

Please note, that files must be named correctly, i.e. fr_FR.mo, de_DE.mo, it_IT, etc.

For the full list of language codes please see WordPress section here.

In order to keep your translation after each theme update, please send us the two files (MO and PO) and we will bundle them with the theme.

Theme is missing the style.css stylesheet

It’s a common issue and there’s an easy fix for it.

Please read this guide.

Where to get MailChimp Embedded Form URL

In order to make subscribtion forms work, please make sure you’ve set up Embedded Form URL in AppearanceCustomizeConnect.

Embedded form url must look like this.

Go to MailchimpListsYour ListSignup FormsEmbedded Form and copy URL between quotes:

<form action="..."></form>

See example.

Select the URL and hit Ctrl-С (Cmd+C for Mac).

Paste the URL to the Embedded Form URL field in AppearanceCustomizeConnect.

The Affair

Customiser not Appearing

There’s a compatibility issue with WordPress 4.9.

Please update your theme to the latest version.

Mobile Menu

In order to have navigation in mobile view please navigate to AppearanceWidgets and drag and drop Custom Menu to Primary widget area, then select your menu from the dropdown.

See screenshot for details.

Authentic

Facebook Counts not Working: Page Public Content Access Error

Starting from May 1, 2018 users must submit their apps for review to Facebook. Otherwise, it’s not possible to grab your Fanpage followers counts.

This is due to the recent data leak from Facebook and there isn’t anything we can do about it.

Please navigate to https://developers.facebook.com/apps/ and start a Review Process:

https://drop.codesupply.co/20180611100729snulk.png

Make sure you enable this checkbox during the review submittal process:

https://drop.codesupply.co/20180612214231zbwvr.png

In order to temporarily remove the error from your website, you may disable the Facebook link or the counter feature.

Different Logo Types in Authentic

 

There’re different logo locations in Authentic. All of them can be configured in Appearance > Customise > Layout:

  1. Navigation Bar > Logo.
  2. Header > Logo.
  3. Off-Canvas Area > Logo.
  4. Footer > Logo.

Navigation bar logo will serve as mobile logo.

There’s no such thing as recommended logo sizes, as you may increase the header / navigation bar height. Make sure you resize your logos accordingly before uploading them to WordPress in a graphic app (for example Photoshop). It will ensure fast loading times of your website by serving unscaled images.

As for the different logo types, Retina logos are generally twice as large as normal ones. These versions will make your logo look sharp on Retina screens. Overlay logos are used when the homepage post slider or page header is set to Large.

Customiser not Appearing

There’s a compatibility issue with WordPress 4.9.

Please update your theme to the latest version.

Some Posts not Appearing on Homepage

There’s a new option to avoid duplicate content on your homepage, introduced in one of the latest versions.

You may disable it by unchecking “Exclude featured posts from the main archive” checkbox in Appearance > Customize > Homepage > Post Slider / Post Tiles / Post Carousel.

 

How to create Video Backgrounds

Please select Post Format: Video and choose a Location in the Video Background meta-box. Don’t forget to input video URL (either YouTube or Vimeo) in the Embed field below post title.

Make sure you’ve provided a thumbnail for the post, as it will serve as a fallback, when the video can’t be loaded.